Access To Information Manual
As required by Section 51 of the Promotion to Access of Information Act No. 2 of 2000 (PAIA). Last updated: 12 May 2026.
This Manual Helps You Get Access To Our Information
This manual will help you get access to information we hold. We are required in terms of PAIA to make this manual available to you so you can see what type of information we have, as well as how you can request to get access to it.
Our Details
Company name: Phonefinder (Pty) Ltd
Registration number: 2013/105666/07
Postal address: The Piazza, Melrose Arch, 20, Melrose North, Johannesburg, 2196
Physical address: The Piazza, Melrose Arch, 20, Melrose North, Johannesburg, 2196
Telephone number: 011 447 7511
General contact email: info@phonefinder.co.za
Information Officer email: info@phonefinder.co.za
Website: www.phonefinder.co.za
Further Guidance
If you would like to find out more information about PAIA you can contact the South African Human Rights Commission (SAHRC), who have compiled a guide in each official language on how to exercise any right contemplated in PAIA. Contact the SAHRC on 011 484 8300 or visit www.sahrc.org.za.
The Records We Hold
| Categories of Records | Form Held | Availability |
|---|---|---|
| 1. Company Secretarial Records | ||
| Company Incorporation Documents | Electronic and physical | Automatically available |
| Names of Directors | Electronic and physical | Automatically available on company website |
| Salaries of Directors | Electronic and physical | Not automatically available |
| 2. Financial Records | ||
| Financial Statements | Electronic and physical | Not automatically available |
| Documents Relating to Taxation | Physical | Not automatically available |
| Financial Agreements | Physical | Not automatically available |
| Banking Details | Electronic and physical | Available — email lance@phonefinder.co.za |
| 3. Insurance | ||
| Insurance Policies | Physical | Not automatically available |
| Register of Immovable Property | Physical | Not automatically available |
| 4. Employees | ||
| List of Employees | Electronic and physical | Not automatically available |
| Personal Information of Employees | Electronic and physical | Not automatically available |
| Employee Contracts | Electronic and physical | Not automatically available |
| Pension and Provident Fund | Electronic and physical | Not automatically available |
| Salaries of Employees | Electronic and physical | Not automatically available |
| Leave Records | Physical | Not automatically available |
| 5. Company Policies and Directives | ||
| Internal — Employees and Company | Electronic and physical | Not automatically available |
| External — Clients and Third Parties | Electronic and physical | Not automatically available |
| 6. Agreements and Contracts | ||
| Standard Agreements | Physical | Not automatically available |
| Contracts with Customers | Physical | Not automatically available |
| NDAs | Physical | Not automatically available |
| Letters of Intent / MOUs | Physical | Not automatically available |
| Third Party Contracts | Physical | Not automatically available |
| Office Management Contracts | Physical | Not automatically available |
| Supplier Contracts | Physical | Not automatically available |
| 7. Regulatory | ||
| Permits, Licences or Authorities | Physical | Not automatically available |
| 8. Published Information | ||
| External Newsletters and Circulars | Electronic and physical | Automatically available |
| Internal Newsletters and Circulars | Electronic and physical | Not automatically available |
| Information Published by Third Parties | Electronic and/or physical | Not automatically available |
| 9. Customer Information | ||
| Customer Details | Electronic and physical | Not automatically available |
| Contact Details of Individuals | Electronic and physical | Not automatically available |
| Communications with Customers | Electronic and physical | Not automatically available |
How To Request Access
We have authorised Annemie Pretorius to deal with all matters relating to PAIA. To request access to a record, complete the Request for Access Form available at www.sahrc.org.za and submit it to the company at its physical address or general contact email address provided above.
Information We Hold To Comply With The Law
- Basic Conditions of Employment No. 75 of 1997
- Companies Act No. 71 of 2008
- Credit Agreements Act No. 75 of 1980
- Employment Equity Act No. 55 of 1998
- Income Tax Act No. 95 of 1967
- Labour Relations Act No. 66 of 1995
- Protection of Personal Information Act No. 4 of 2013
- Tax on Retirement Funds Act No. 38 of 1996
- Unemployment Contributions Act No. 4 of 2002
- Unemployment Insurance Act No. 63 of 2001
- Value Added Tax Act No. 89 of 1991
Other Information As May Be Prescribed
The Minister of Justice and Constitutional Development has not made any regulations in terms of section 51(f) of the Act.
We May Refuse You Access To Protect Others
In terms of PAIA we are allowed to refuse access to certain documents to protect:
- The privacy of another person
- Commercial information of another company
- Confidential information of another person
- The safety of individuals and property
- Records privileged from production in legal proceedings
- Research information
You will be notified in writing whether your request has been approved or denied within 30 calendar days of receiving a completed Request for Access Form.
In What Form We Will Give You Access
If your request is approved, we will determine how we provide access unless you have requested a specific form.
How Much It Will Cost
The prescribed fees are set out in the Fee Schedule available at www.sahrc.org.za.
Processing Personal Information
In terms of POPIA we process personal information to save you time and money by helping you find the most suitable products or services for your needs. We process the personal information of economically active people in South Africa who are older than 18, including names, numbers, age, address, and insurance history.
We provide your information to providers of products or services who can offer the best deals on what you want. We do not plan to transfer personal information across borders out of South Africa, but may do so for backup or technical reasons. Where within our control, we will only transfer data to countries with similar privacy laws.
How We Protect Personal Information
We are committed to ensuring your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. The services we use employ secure data transmission and storage technologies to protect your personal information from unauthorised disclosure.