Privacy Notice

This Privacy Notice (“The Notice”) govern the Phonefinder services (in this Notice we refer to ourselves as ‘we’, ‘us’ or ‘our’) and has been put in place to give you the assurance and peace of mind regarding how we go about using and protecting your information. It must be read in conjunction with our Terms and Conditions that you can find on our website here

We will explain how our organisation uses the personal and special personal information (“Information) we collect from you when you make use of the Phonefinder Platform and/or the Service(s). It also gives you our details in case you want to contact us and query any issues that you may have.

ABOUT THIS PRIVACY NOTICE

This Notice is effective from 25 August 2020.

You should check this Notice from time to time to ensure that you are happy with it, as we may change this Notice by updating it. 

If you have any questions about this Notice or do not agree with it, please contact us by visiting our website before accessing or using the Service. You can also contact us at info@phonefinder.co.za

ABOUT THIS SERVICE

Please read this Notice carefully. By continuing to use the Phonefinder platform, accessing any part of the Service or by providing any information to us, you agree to the use and transfer of your information by us, or any of our 3rd Party Providers and Financial Services Partners, on the terms set out in this Notice.

You agree to provide accurate, truthful, and current information, and not to impersonate or misrepresent any person or entity, or falsely state or otherwise misrepresent your affiliation with anyone or anything. Failure to adhere to this requirement will entitle the Company, among other things, to terminate your use of the Phonefinder Platform and/or the Service(s).

The Service presented to existing or potential customers is a voluntary service through which we collect certain personal information directly from you for the purpose of passing your personal information to our 3rd Party Providers and Financial Services Partners to enable them to market certain of their products or services to you, as well as for us to market to you on their behalf. 

To offer you a more consistent and personalized experience in your interactions with us, information collected through our service may be combined and supplemented with information obtained from other companies. 

3rd Party Providers

Our 3rd Party Providers are a variety of Network and / or Internet Service Providers, Mobile Virtual Network Operators, Resellers, and their partners. We provide a fully independent online service to enable you to compare products and / or service offerings provided by them. 

To ensure they provide you with the best possible telecommunications solution suited for your purpose and pocket, you might have to undergo a credit scoring and / or credit vetting process. To ensure quality to you and our 3rd Party Providers, we will only pass your information on to our 3rd Party Providers that you
- voluntarily submit;
- where it is information that is needed to provide you with the best possible deal;
- and where you have agreed and consented to a credit check.

Financial Services Partners

Our Financial Services Partners are typically insurance providers, financial service providers, motor industry providers, asset providers, loan providers and related service providers.  We want to add value to you by ensure that we bring you competitive quotes within these industries to enable you to save both time and money and make informed decisions.

We also use your personal information to convey your opinions and preferences relating to our Financial Services Partners products and services to them to enable them to both identify products and services you may be interested in and address concerns you may raise about them.

LEGAL AGE AND CAPACITY

You may not use the Service and may not accept this Notice if you -
lack the legal capacity to enter into a binding contract with us;
are a person who is not permitted to access or use this Service under the laws of the country in which you are resident or from which you access the Service; or
require the consent of a guardian or parent to competently agree to this Notice and have failed to obtain that consent.

By using the Service and/or content made available to you through the Service (“Content”) you represent and warrant that you are of full legal age, or are emancipated or have your guardian’s consent to enter into a contract being our terms and condition and this Notice.

PERSONAL INFORMATION WE MAY COLLECT FROM YOU

We may collect the following information:
any information which you are asked for when registering to use or when otherwise using the Service;
a list of the products, services you indicate an interest in or have made use of;
your name and contact information, including email address and location;
identifier such as your identity number;
your monthly income bracket
information relating to your use of our customers’ products and services;
indications that you have opted-in to receive communications;

information regarding your personal or professional interests, demographics, income, age, location, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.

You supply your personal information to us voluntarily.  However, failure to provide us with the required personal information may result in you not being able to access the Service provided.

WHAT DO WE DO WITH YOUR INFORMATION 

We use this information to provide you with a better service, and in particular for the following reasons:
providing information about goods and/or services you have requested and notifying you about important changes or developments to these goods and/or services;
Put you in touch with our 3rd Party Providers and Financial Services Partners;
Conduct a credit scoring and / or credit vetting process;
sending you marketing communications (SMS, E-mail, AVM, Telephonic Calls) with the latest specials, deals and promotions in various industries, such as financial services, insurance, motor warranty, loans, phones etc;
to follow up as part of our customer care procedures;
updating our records about you;
internal record keeping;
administering offers;
to improve our products and services;
crime detection, prevention and prosecution;
competitions and other promotions;
evaluating the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services;
making our Service easier for you to use and providing you with access to certain parts of the Service; and
to contact you for market research purposes.

At the time you provide us with any information in response to a request from us, our request will provide you with specific information as to how we will use such information.

Other than for the direct marketing purposes referred to below, we may contact you by e-mail, phone, sms in relation to the purposes set out in this section and by providing such information you are deemed to have agreed to us contacting you by these methods of communication. We will continue to contact you by way of such methods until you advise us in writing you no longer wish to be contacted by certain methods. 

We will not pass your details to anyone else (other than on the basis set out below and in accordance with appropriate disclosure requirements we may be subject to).

DIRECT MARKETING

We would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. This marketing material will include special offers and deals from our Financial Services Partners and might also include material from our 3rd Party Providers. 

You may opt-out of our direct marketing campaigns at any time, at which point we will not send you any direct marketing material related to a specific service or associated campaign.

You agree that we may send you such marketing communications by various social media and electronic communication channels, including, but not limited to SMS, E-mail, AVM and Telephonic Calls.  

Should you decide to opt out of all or any direct marketing received from us, you can register on the national do not contact list which can be found on www.dmasa.org. Please keep in mind however, in the event that you apply for us to contact you again after your have registered with the DMASA we will give effect to your specific request for us to contact you.

If we are providing you with Services you will also be subject to the specific terms and conditions relating to the product or services you are being provided with and these terms will include additional information as to how we or any of our 3rd Party Providers and / or Financial Services Partners may contact you.

If you are a new Customer or you have previously asked us for information on our products, we may send you information on our range of products through our marketing communications (SMS, E-mail, AVM, Telephonic Calls email).  

If the reason you have given us personal information is to receive marketing communications from us, we will continue to provide this information to you unless you ask us not to do so.

PERSONAL INFORMATION WE COLLECT AUTOMATICALLY

When you use the Service, we automatically receive and record information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested.

We mostly uses this data in aggregate form and we may provide this aggregate information to our clients about how our customers collectively use the Service, so that our clients may also understand how you make use of the Service.

CONSENT TO COLLECT FROM EXTERNAL SOURCES

You agree to allow us to collect further information about you from external sources, including credit bureaus and our affiliates for the sole purpose of ensuring that our aggregated data is accurate and up to date.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place appropriate organizational and technological measures to safeguard and secure the information we collect about you. 

COOKIES

As we mentioned above, we use cookies on our web based Services. Cookies are files that store information on your hard drive or browser that means that our Service can recognize that you have visited our Service before. They make it easier for you to maintain your preferences on the Service, and by seeing how you use the Service, we can tailor the Service around your preferences and measure usability of the Service. 

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a Web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you are using Internet Explorer, search for “Cookies” in the Help menu to find detailed instructions. If you choose to decline cookies, you may not be able to use interactive features of this or other Web sites that depend on cookies.

SHARING YOUR INFORMATION

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than on the following basis:
where we have your consent as indicated on our terms and conditions;
where we are required to do so by law;
where it is deemed by us to be in our legitimate interest;
where it is needed by our agents, advisors or others involved in running accounts and services for you or in undertaking activities linked to the operation of such services or accounts on our behalf; or
where the transfer or disclosure would otherwise be in compliance with legal requirements, we are subject to including, but not limited to, statute or regulation.

Phonefinder occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing, and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

You warrant that all information (including personal and special information) that you provide to us will be correct. You acknowledge that we may verify your identity and your personal information through an automated email verification process and/or with third party service providers.

ACCESSING YOUR PERSONAL INFORMATION

If you think any information we have about you is incorrect or incomplete, please contact us at info@phonefinder.co.za, in writing, as soon as possible. We will correct or update any information as soon as possible.

KEEPING YOUR PERSONAL INFORMATION

You agree to allow us to keep your personal information after we have finished processing it for its original purpose. You further agree that we can further process your personal information in the future for the purposes mentioned in our terms and conditions and this Notice, without needing to notify you. You can ask us to delete any information we have of you by making a request in writing to us at info@phonefinder.co.za.

THIRD PARTY GOODS AND SERVICES WEBSITES

Your use of  3rd Party Provider’s and / or Financial Services Partners goods and/or services which you may link to or access through your use of the service may be subject to this Policy and/or the terms and conditions applicable to those their own goods and/or services. You agree that it remains your obligation to familiarise yourself with their terms and conditions and to comply with both them and these Terms. In the event there is a conflict between these Terms and 3rd Party Providers and / or Financial Services Partners terms and conditions, these Terms shall prevail to the extent of the conflict for the purposes of your service use.

Links to and from the service from and to 3rd Party Provider’s and / or Financial Services Partners services or websites does not constitute Phonefinder’s endorsement of their services or websites or their contents, nor does Phonefinder necessarily associate itself with their owners or operators. You are solely responsible for identifying and familiarising yourself with any terms and conditions which will govern your relationship with 3rd parties operating the 3rd Party Provider’ and / or Financial Services Partners services or websites.

Phonefinder has no control over 3rd Party Provider’s and / or Financial Services Partners services or websites and you agree that we are not responsible for any content, information, goods or services available on or through any of their websites or for any losses caused or alleged to be caused by or in connection with your use of or reliance on any such content, information, goods or services available on or through any of their services or websites. You agree that where you access 3rd Party Provider’s and / or Financial Services Partners services or websites, you do so entirely at your own risk.

Your interaction, correspondence or business dealings with 3rd Party Providers and / or Financial Services partners  which are referred to or linked from or to the service is similarly entirely at your own risk and are solely between you and that 3rd Party Provider and / or Financial Services Partners, including the acquisition, disposal, payment and delivery of any goods or services, and any terms, conditions, warranties or representations associated with such interaction, correspondence or business dealings.

ECT ACT DISCLOSURES

Access to the content on or through the Service and the Website itself are classified as “electronic transactions” in terms of the Electronic Communications and Transactions Act (No. 25 of 2002), as amended from time to time (“ECT Act”), and therefore you have the rights detailed in Chapter VII of the ECT Act and we have the duty to the disclose the following information:

Main business: Phonefinder.co.za
Website address: www.phonefinder.co.za
Official email address:  info@phonefinder.co.za
Membership of self-regulatory or accreditation bodies: N/A Governing terms of use: Our Terms and Conditions, as well as this Privacy Notice

Costs associated with the access to and use of the Service: No cost
Dispute resolution: No specific dispute resolution process
Complaints process: If you have any complaints or would like more information please e-mail info@phonefinder.co.za